In short
- We collect only what we need to arrange your driver and keep trips safe.
- Drivers see only the details they need for your trip.
- We never sell your personal data.
- You can access, correct or delete your data at any time.
1.Scope
This policy applies to customers, drivers and agency partners who use the Guro website, Customer App, Driver App and agency dashboard (together, the "Platform"). Guro is operated by ZentrixSys. By using the Platform, you agree to the practices described here.
2.Information We Collect
- Account details — name, mobile number, and optionally email, gender and an emergency contact.
- Booking details — pickup and drop addresses, date, time, trip type, car model and transmission.
- Location — your pickup location, and live trip location while a trip is in progress.
- Payment details — transaction references and payment status. Card and UPI credentials are handled by our payment partner, not stored by us.
- Driver and agency KYC — driving licence, Aadhaar, selfie verification, GST and PAN, collected only from drivers and agencies.
- Device and usage data — device model, OS version, app version, IP address, crash logs and pages visited.
- Communications — support chats, calls, emails, ratings and feedback.
3.How We Use Your Information
- To match and assign a verified driver to your booking.
- To verify the identity of drivers and agencies before they can take trips.
- To share live trip status with you and, if you choose, your emergency contact.
- To process payments, issue invoices and settle driver and agency payouts.
- To send booking confirmations, reminders and service updates by SMS, WhatsApp, email or push notification.
- To handle support requests, disputes and safety incidents.
- To detect fraud and misuse, and to improve the Platform.
- To comply with legal obligations and lawful requests from authorities.
5.Data Storage & Security
Data is transmitted over encrypted connections (HTTPS) and stored on secured servers with access limited to staff who need it. KYC documents are stored separately with stricter access controls. No system is perfectly secure, but we follow reasonable security practices and review them regularly.
6.Data Retention
- Account data — kept while your account is active.
- Trip and payment records — kept for up to 8 years to meet tax and accounting requirements.
- Driver and agency KYC — kept while the partner is active and for a limited period afterwards for safety and legal purposes.
- Support and complaint records — kept until the matter is resolved and any applicable limitation period has passed.
7.Your Rights
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you can:
- Access a summary of the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your account and data, except records we must keep by law.
- Withdraw consent for optional uses such as marketing messages.
- Nominate another person to exercise your rights in case of death or incapacity.
8.Your Responsibilities
- Provide accurate information and keep your OTPs and login secure.
- Do not misuse driver or customer contact details shared for a trip.
- Do not harass, threaten or discriminate against any driver, customer or staff member. Violations may lead to account suspension and legal action.
9.Children
The Platform is meant for users aged 18 and above. We do not knowingly collect data from children. Minors may travel in a booked car only under the responsibility of the adult who made the booking.
11.Changes to This Policy
We may update this policy from time to time. We will post the new version here with a revised "Last updated" date and notify you in the app of significant changes. Continued use of the Platform after an update means you accept the revised policy.
12.Contact & Grievance Officer
For questions, requests or complaints about this policy, contact our Grievance Officer. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
- Grievance Officer, Guro (operated by ZentrixSys)
- Email: info@zentrixsys.com
- Phone: +91 9566556397
- Address: Covai Tech Park, Kalapatty, Coimbatore-641014, Tamil Nadu, India